Privacy Policy

Our Commitment

At Nata Bazar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile app, and services.

Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, date of birth, and residential address.
• Account Credentials: Customer ID, Agent ID, Shop ID, and password (encrypted).
• Transaction Data: Purchase history, reward points, cashback earned, and payment details.
• Location Data: Your current location to connect you with nearby shops and agents.
• Device Information: Device model, operating system, app version, and unique device identifiers.
• Usage Data: App usage patterns, features accessed, and interaction history.
• Bank Details: Bank name, IFSC code, and account number for reward withdrawals (optional).
• Shop Information: For shop owners - shop name, address, category, and GST details.
• Agent Information: For zone agents - assigned zones, shop registrations, and commission data.

How We Use Your Information

• To create and manage your account on Nata Bazar.
• To process transactions and reward earnings.
• To connect customers with nearby shops and zone-wise agents.
• To send you personalized offers, discounts, and promotional content.
• To improve our services, user experience, and app performance.
• To communicate with you regarding account updates and support.
• To ensure compliance with legal and regulatory requirements.
• To prevent fraud, unauthorized access, and ensure platform security.

Data Sharing & Disclosure

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

• With Shops & Agents: To facilitate transactions, rewards, and local services.
• With Service Providers: For payment processing, analytics, and technical support.
• Legal Obligations: When required by law, court order, or government regulations.
• Business Transfers: In case of merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share specific information.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request account deletion at any time, and we will permanently delete your data within 30 days, subject to legal retention requirements.

Your Rights

• Access: Request a copy of your personal data.
• Rectification: Update or correct your information.
• Deletion: Request permanent deletion of your account and data.
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured format.
• Opt-out: Unsubscribe from marketing communications.

To exercise any of these rights, contact us at support@natabazar.com or call +91-XXXXXXXXXX.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

Children's Privacy

Nata Bazar is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

App Permissions

Our mobile app may request the following permissions:

• Location: To find nearby shops and zone agents.
• Camera: To scan QR codes and upload documents.
• Storage: To save and upload images, receipts, and documents.
• Notifications: To send you transaction alerts and promotional messages.
• Contacts: To share offers with friends and family (optional).

You can disable these permissions anytime through your device settings.

Third-Party Services

Nata Bazar integrates with trusted third-party services including:

• Payment Gateways: For secure transaction processing.
• Analytics Providers: To improve app performance and user experience.
• Cloud Services: For data storage and infrastructure.
• Communication Services: For SMS, email, and WhatsApp notifications.

These third-party services have their own privacy policies, and we encourage you to review them.

Data Security

We implement robust security measures including:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest.
• Access Control: Strict role-based access to personal data.
• Monitoring: Continuous monitoring for suspicious activities.
• Regular Audits: Periodic security audits and vulnerability assessments.
• Data Minimization: We collect only the data necessary for our services.

Grievance Redressal

If you have any concerns or complaints regarding your privacy, please contact our Grievance Officer:

• Name: Mr. Rajesh Kumar
• Email: grievance@natabazar.com
• Phone: +91-XXXXXXXXXX
• Address: Nata Bazar Headquarters, City, State - PIN

We will respond to your query within 48 hours.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the app, email, or SMS. Your continued use of Nata Bazar constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please reach out to us:

• Email: support@natabazar.com
• Phone: +91 62680 59304
• Website: www.natabazar.com